Privacy Policy

This Privacy Policy explains how HostCo Server ("we", "us", "our") collects, uses, and protects information when you use our website, client portal, and hosting Services.

1. Information We Collect

• Account information: name, email address, phone number, billing address, and login credentials for the client and ticket support portals.
• Service information: domain names, hosting plan details, FTP/cPanel access information, subscription and billing history, invoices, and support ticket conversations.
• Payment information: payment and transaction details processed via our payment provider. We do not store full payment card details on our servers.
• Technical information: basic log and usage data such as IP address, browser type, and access times, used for security and troubleshooting.

2. How We Use Your Information

• To provide, operate, and maintain your hosting account and subscriptions.
• To process payments, generate invoices, and manage renewals.
• To respond to support tickets and account-related communications.
• To send important service notices, such as renewal reminders or maintenance updates.
• To maintain the security and integrity of our Services.

3. Third-Party Service Providers

Our hosting infrastructure is operated using servers provided by Hostinger. Your website files, emails, and databases are stored on this infrastructure as part of delivering the Services. Payments may be processed through third-party payment gateways. These providers process data only as necessary to deliver their respective services to us and are bound by their own privacy and security practices.

4. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain account, billing, and support information for as long as your account is active and for a reasonable period afterward to comply with legal, accounting, or record-keeping obligations.

6. Your Rights

You may request access to, correction of, or deletion of your personal information held by us by contacting us using the details below, subject to any legal or contractual obligations that require us to retain certain records (such as billing history).

7. Cookies

Our client portal uses essential cookies required for login sessions and security (e.g. CSRF protection). We do not use cookies for third-party advertising.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our Services after changes constitutes acceptance of the updated policy.

9. Contact Us

For any questions regarding this Privacy Policy or your data, please contact us at hostcoserver@outlook.com.